Experienced Registered Mental Health Nurse and accredited Clinical Safety Officer (DSB 0129) with over 8 years in the NHS and 17 years in digital health across sales, account management, and customer success roles. Proven track record in B2B SaaS environments serving healthcare sectors internationally. Skilled in building and leading customer success teams, driving digital adoption, and managing change within healthcare organisations. Strong background in project management, training delivery, and stakeholder engagement across public and private sectors.
Principal Customer Success Manager (Sept 2024 – July 2025) – Digital Health Industry
Managed global top-tier accounts, led scaled customer success initiatives, and mentored junior team members. Achieved 18% revenue expansion and maintained high NPS scores.
Head of Customer Success (Feb 2020 – Aug 2024) – Digital Health Industry
Developed customer success frameworks, introduced key metrics, and led international CS teams. Oversaw strategic accounts and contributed to reducing churn and improving implementation timelines.
Clinical Operations Manager (June 2015 – Jan 2020) – Digital Health Industry
Led software implementation in NHS settings, trained clinicians, and managed customer support teams. Played a key role in business development and presales activities.
Chief Operating Officer (Acting) (Aug 2014 – June 2015) – Digital Health Industry
Oversaw business operations, technical projects, and international licensing. Led product development and strategic restructuring.
Clinical Services Manager (Oct 2008 – July 2014) – Digital Health Industry
Directed implementation training, product development, and international consultancy. Managed clinical teams and supported software development projects.
Clinical Studies Officer (Jan 2008 – Oct 2008) – NHS/Research Sector
Worked on clinical trials and academic studies, liaising with stakeholders and supporting ethical and R&D processes.
Community Psychiatric Nurse (Apr 2007 – Dec 2007) – NHS Sector
Provided mental health support in home treatment settings.
Care Coordinator (Sept 2006 – Mar 2007) – NHS Sector
Part-time role supporting primary care liaison and clinical trials.
Research Studies Officer (Sept 2006 – Feb 2007) – NHS/Research Sector
Secondment supporting clinical trial recruitment and assessments.
Community Psychiatric Nurse (Mar 2004 – Sept 2006) – NHS Sector
Delivered mental health care in home treatment teams.
Nursing Assistant (Mar 2001 – Mar 2004) – NHS Sector
Worked in intensive care settings supporting mental health patients.
For further information on this candidate please use reference number: 103
To express your interest or learn more about this candidate please fill out the form below and we will get back to you. Alternatively you can call us on:
