Head of Operations | 2023 – 2025 – healthtech consultancy start-up

As Head of Operations, held strategic and operational responsibility across multiple critical functions within the organisation. Role required a cross-disciplinary approach to governance, compliance, technology, and people management. Key areas of leadership included:

Key Responsibilities:

• Data Protection Officer (DPO): GDPR compliance and data governance, managing policies, risk assessments, and company-wide training programs.
• HR & Employment Law Officer: Directed all HR operations including employee relations, policy enforcement, dispute resolution, and employment law compliance.
• Recruitment Lead: Managed workforce planning and talent acquisition strategies, from job design and selection through to onboarding and retention.
• Head of Compliance: Developed and enforced internal compliance frameworks, ensuring operational readiness for regulatory audits and standards.
• IT & Systems Officer: Led IT operations, digital transformation, infrastructure upgrades, and cybersecurity enhancements to support scalability and resilience.
• Head of Projects: Directed a team of five project managers delivering cross-functional initiatives, from concept through execution, ensuring scope, budget, and quality targets were met.
• Sustainability Lead: Embedded ESG principles across operations, launching green initiatives and reporting progress against sustainability goals.

Key Achievements:

• Successfully implemented a robust GDPR compliance framework, resulting in zero non-conformities during external audit.
• Reduced average time-to-hire by 40% through streamlining recruitment processes and introducing structured onboarding.
• Introduced a cross-departmental OKR project governance model, increasing on-time project delivery by 30%.
• Led the company’s first formal ESG strategy, reducing paper usage by 25% and establishing clear sustainability reporting metrics.
• Fostered a high-performance culture, increasing employee engagement and significantly improving staff retention.

Head of Projects | 2022 – 2023 – healthtech consultancy start-up

Led the Project Management function with strategic oversight of all major cross-functional initiatives, reporting directly to the CEO. Responsible for the successful delivery of business-critical projects, governance of delivery standards, and optimisation of project execution across the organisation. Provided leadership to project managers while embedding a results-driven, collaborative project culture.

• Built and led the company’s first Project Management function, including tools, processes, and governance from the ground up.
• Established and formalised HR processes, including recruitment, onboarding, performance reviews, and policy creation.
• Developed operational frameworks to support company scale-up, focusing on efficiency, compliance, and sustainable growth.
• Oversaw business compliance, including GDPR, employment law, and regulatory readiness, in collaboration with legal advisors.

Program Manager | 2021 – 2022 | document management vendor

Oversaw a portfolio of cross-functional projects, aligning delivery with strategic business priorities and fostering a culture of continuous improvement. Led the development and implementation of the company’s new Project Management Office (PMO), introducing governance structures and delivery standards to improve project success rates.

• Managed the full project lifecycle across various departments, ensuring timely delivery and adherence to company values.
• Designed and launched the PMO framework, embedding best practices in planning, risk management, and stakeholder engagement.
• Mentored and trained new project managers, delivering tailored induction and development programs to accelerate performance.
• Chaired the internal Project Board, prioritising initiatives and managing resource allocation to support business objectives.

Project Manager | 2020 | document management vendor

Led a high-impact digital transformation initiative in partnership with the NHS, enabling patients to transition to digital communications and reducing reliance on paper-based systems. Responsible for all phases of the project lifecycle, with a strong focus on stakeholder coordination, compliance, and performance delivery.

• Managed the delivery of a scalable digital solution designed to reduce paper use and improve patient communication for NHS trusts saving a projected £125m
• Collaborated with five company directors and twelve departmental managers to secure resources, align priorities, and deliver outcomes.
• Ensured full compliance with GDPR and formal PID documentation across all project activities.
• Maintained strong control over project scope, risks, reporting, and stakeholder communications.

Business Intelligence | 2020 | document management vendor

• Working with project sponsors at director level, managing projects to enable business growth through a smoother operation.
• Researching, prioritising and processing current procedures and potential improvement areas within the companies supporting environment.
• Enabling quicker development whilst limiting risk and focussing primarily on the non-reoccurrence of support work.

Project Team Leader | 2017 – 2020 | document management vendor

• Responsible for continuous project management of the company configuration rewrite project whilst prioritising and allocating workload to ensure team efficiency.
• Liaising with six teams and their 80 members to ensure the project is kept efficient whilst planning 380 existing customer configuration setups to conversion using new implementation methods.
• Reducing customer and technical support requirements through sustainable preventative project actions.

Technical Testing Specialist | 2016 – 2017 | document management vendor

• Delivered high-accuracy technical testing and process improvements, achieving record accuracy and efficiency.

Training and Standards Officer | 2014 – 2016 | document management vendor

• Designed and rolled out companywide training programmes to raise capability across

Implementation Consultant | 2013 – 2014 | document management vendor

• Consistently delivered high-quality configurations, achieving the highest project success rates in company history

For further information on this candidate please use reference number:  083