June 2021 – Present  – Integration Engineer – NHS Trust

• Developed and maintained healthcare system integrations using InterSystems HealthConnect, with additional experience implementing interfaces via Mirth Connect and FHIR
• Analysed user requirements and collaborated with stakeholders to deliver tailored software solutions.
• Developed and refined high-quality code, ensuring alignment with project specifications and timelines.
• Integrated disparate software platforms and resolved compatibility issues to maintain seamless functionality.
• Authored detailed operational documentation to support system maintenance and end-user training.
• Monitored, identified, and resolved system defects, optimising software reliability and performance.
• Delivered technical consultation to clients and colleagues to improve system performance.
• Cultivated alignment on data requirements across teams, enabling successful project execution.
• Utilised SQL, Python, and Excel to execute precise ETL operations, ensuring data quality.
• Spearheaded automation of data extraction from PDFs via Python, supporting integration engine processes.
• Supported a high profile Programme’s EPR transformation, helping to launch multiple interfaces simultaneously across two hospitals.
• Built resilient software integrations across legacy and modern systems.
• Designed a flat-file HL7 messaging solution to bypass third-party failures (Synnois) during system downtime, ensuring continuity of patient result processing under high-pressure conditions.
• Achieved Epic Bridges Certification to support enterprise-grade healthcare integrations.

April 2021 – May 2021 – Cyber Security Operations Support – Cyber Security Company

• Responded promptly to customer support requests through the portal, ensuring high satisfaction.
• Explained software functionalities and delivered client guidance to enhance platform adoption.
• Managed and resolved deployment-related technical issues, maintaining service continuity.
• Acted as a liaison between development and customer teams, addressing technical concerns.
• Supported the Cyber Technologist team with specialised deployment insights and expertise

July 2019 – October 2019 – 2nd Line IT Support – NHS Trust

• Supervised migration from Windows 7 to 10, training users for a smooth transition.
• Delivered comprehensive technical support, including VPN, firewall, and printer setups.
• Led user training on new systems to maximise adaptability and productivity.
• Conducted data backups and supervised junior technicians to maintain service efficiency

January 2019 – February 2019 – IT Technical Support – Insurance Company

• Orchestrated user migrations from Windows 7 to 10 with minimal disruption.
• Delivered end-user training on new systems and applications.
• Supported desktop and network configurations for operational continuity.

Jan 2019 – Jan 2019 – Deployment Technician – Bank

• Deployed computer systems and maintained precise installation records for accountability.
• Ensured compliance with asset tracking and hardware deployment protocols.

January 2012 – July 2012 – IT Technician – Secondary School Work Placement

• Assisted users during system upgrades, ensuring consistent performance.
• Maintained computer systems through updates and technical support.
• Delivered user training and performed routine maintenance tasks.

Education & Qualifications

BSc Computing – Upper Second-Class Honours – 2016 – 2020

Modules: Data Structures and Algorithms • Web Development • Database Systems • Object-Oriented Programming

BTEC Extended Diploma in Network and Systems Support Level 3 – Sixth Form College

GCSEs including Mathematics (B) and English (C)

Epic Bridges Certification

For further information on this candidate, please use reference number 061