Large Healthcare Services Organisation
Nov 2018 – Nov 2025

• Led customer facing software and operational implementation programmes across 160+ sites, delivering a 20% improvement in service delivery performance
• Delivered end to end customer implementations, reducing time to value by 25% through improved delivery planning, workflow automation and system adoption
• Managed budgets totalling over $900M, improving annual cost efficiency by 5 to 10% through stronger governance and data driven decision making
• Produced delivery and revenue aligned reporting to support a $500M equity raise, linking project outcomes directly to growth and revenue objectives
• Improved delivery reliability to over 98% uptime by proactively managing risks, resolving blockers and ensuring compliance in regulated environments
• Led senior stakeholder engagement across operations, technology and leadership teams to maintain alignment on scope, timelines and outcomes

Senior Project Manager

International Healthcare Consulting and Planning Firm
Sep 2016 – Apr 2018

• Delivered a large scale healthcare implementation programme covering three hospitals and 500 beds, achieving 91.8% on time delivery
• Improved project predictability by introducing structured planning, resource management and delivery tracking
• Coordinated cross functional stakeholders including engineering teams, vendors and client representatives to support implementation readiness
• Managed scope, risks and commercial constraints through formal governance, issue escalation and stakeholder communication
• Supported solution scoping and delivery planning to ensure feasibility and alignment with operational requirements

Manager of Purchasing and Supply Chain

Public Sector Acute Hospital
Apr 2015 – May 2016

• Supported a $200M redevelopment programme, improving fulfilment accuracy to 98.5% by aligning procurement processes with system and operational needs
• Managed and optimised performance across a $15M budget through improved vendor contracts and inventory strategies
• Enabled successful system implementation in a live hospital environment while minimising operational disruption
• Implemented governance frameworks and KPI tracking to strengthen supplier and stakeholder performance

Senior Consultant

Management Consulting and Transformation Consultancy
Apr 2002 – Mar 2015

• Delivered client facing transformation and systems implementation programmes across 15+ organisations
• Generated over $3.5M in annual savings through operational redesign and process optimisation
• Implemented just in time inventory systems delivering $2.5M in annual cost reductions
• Deployed EDI and digital solutions, increasing productivity by up to 60%
• Led process improvement initiatives that increased operational throughput by 65%