HealthTech Product & Design Lead, Ref: 074

Role Type

Product Design | Product Owner | UX Lead

Skills / Experience

Availability

4 weeks notice

Contract Preference

Permanent or Contract / Fractional

Salary / Rate Expectation

Negotiable

Profile

A highly experienced Product and UX Design Lead, they specialise in HealthTech innovation and inclusive service design, with a particular focus on neurodiversity. They lead the design and development of digital tools that support neurodivergent individuals in healthcare and employment. Working closely with clinicians and academic researchers, they create ethical, user-centred solutions that enhance diagnostic accuracy, accessibility, and workplace inclusion.

With a strong foundation in UX research, interaction design, and service design consulting, they have led projects aligned with clinical workflows, patient triage systems, and mental health services. Their work involves translating complex requirements into intuitive, compliant digital products. They lead on discovery, stakeholder engagement, journey mapping, prototyping, and delivery through to MVP.

Key projects have included employment support platforms and neuro-assessment tools, where they delivered end-to-end UX—from user interviews and pathway design to digital biomarker feature strategy. Their work spans cross-sector collaboration in healthcare, research, and public services. They also contribute to technical planning, including architecture, accounts, and permissions.

In addition to their UX leadership, they are a freelance photographer and graphic designer, using visual storytelling to enhance clarity and engagement. They are a passionate advocate for inclusive design and digital accessibility across the product lifecycle.

Experience

Product Owner / UX Lead (September 2023 – Present) – HealthTech
Leads design and product development of digital tools supporting neurodivergent individuals in healthcare and employment.
Key Responsibilities & Achievements:

Designed a digital passport tool to help individuals communicate neurodiversity-related adjustments in the workplace.
Established a user-centred design practice within a multidisciplinary start-up environment.
Developed operational processes and governance using project management tools.

Interaction Designer / Consultant (November 2021 – Present) – Public Sector / HealthTech / Cloud Services
Delivers UX and service design across public health and digital service transformation projects.
Key Responsibilities & Achievements:

Designed a GDS-compliant patient questionnaire interface for pelvic floor surgery, progressing to Beta stage.
Facilitated discovery workshops and delivered prototypes for cloud services quotation tools.
Delivered UX design for public healthcare recruitment and patient engagement platforms.
Managed diverse stakeholders including clinical, technical, and patient representatives.
Improved UI components and ways of working through participation in service design communities.
Introduced collaborative tools and workflows for distributed design teams.

UX/UI Designer (May 2020 – November 2021) – LegalTech / Professional Services
Designed and scaled UI systems for internal and client-facing legal tools.
Key Responsibilities & Achievements:

Evolved an MVP design system into a fully documented UI library.
Integrated design documentation with development pipelines using tools like Storybook and Zeroheight.
Collaborated with developers across multiple platforms (low-code and traditional stacks).
Delivered award-winning digital tools to support justice sector non-profits and global legal cases.
Conducted UX research and design for candidate engagement and DEI-focused initiatives.
Worked across international teams with cultural and contextual sensitivity.

User Researcher (July 2019 – May 2020) – Retail / eCommerce
Established research operations and governance across digital products.
Key Responsibilities & Achievements:

Developed UX research strategies and introduced testing methodologies (e.g., usability testing, card sorting).
Created a governance model for ethical research practices.
Co-authored a comprehensive UX playbook covering design systems and content strategy.

User Researcher / Web Analyst (October 2016 – July 2019) – Healthcare Regulation / Government
Led UX research and analytics across web and intranet platforms for regulatory bodies.
Key Responsibilities & Achievements:

Managed web analytics platforms and implemented user tracking strategies.
Developed data visualisation dashboards for senior leadership.
Delivered IA, UX, SEO, and CMS training for internal teams.
Introduced new research and testing tools while ensuring GDPR compliance.
Led initiatives to improve user-centred content and ensured inclusive representation in research.

Web Analyst / Marketing Project Manager (February 2015 – August 2016) – Higher Education
Managed digital project delivery and reporting systems for university marketing.
Key Responsibilities & Achievements:

Led rollout and training of project management software across a large corporate division.
Developed improved campaign reporting strategies and stakeholder dashboards.

Workforce Analyst / QA Officer (August 2012 – November 2014) – Recruitment Process Outsourcing / Energy Sector
Supported large-scale workforce planning and recruitment QA processes.
Key Responsibilities & Achievements:

Provided QA oversight for high-volume recruitment campaigns supporting major infrastructure projects.
Developed competitor analysis and reporting functions to guide strategy.

Project Coordinator (May 2008 – September 2010) – Arts & Culture / Non-profit
Managed cross-disciplinary projects and digital infrastructure upgrades.
Key Responsibilities & Achievements:

Built the organisation’s online presence through social media and digital publishing.
Managed CRM implementation and membership programme.
Secured funding to upgrade IT and communications systems.

Research Assistant (August 2007 – March 2008) – Academia / Sustainable Tourism
Contributed to applied research projects on sustainable destination modelling.
Key Responsibilities & Achievements:

Designed Excel tools for modelling accommodation data.
Conducted statistical analysis and supported academic report writing.

Marketing Coordinator (October 2005 – August 2007) – Marketing / Communications
Provided design and content support for multi-channel marketing campaigns.
Key Responsibilities & Achievements:

Delivered graphic design, copywriting, and digital content.
Coordinated internal and external marketing communications.

For further information on this candidate please use reference number: 074

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