Digital Centre of Excellence Team Lead  Jan 2020 – Present – private healthcare

The implementation of the Electronic Medical Record (EMR) system at XXX represents a pivotal initiative aimed at revolutionizing healthcare delivery and enhancing patient care within the institution. The project seeks to seamlessly integrate state-of-the-art technology into clinical workflows, streamlining processes and improving efficiency across all aspects of patient care.

Main aspects of the role:

Strategic Collaboration: Collaborate with stakeholders, subject matter experts, and IT teams to ensure alignment of technology solutions with business goals and objectives.

Key Achievements

Clinical Efficiency Improvements

• Enhanced financial data by implementing new integration data elements, preventing revenue leakage
• Implemented closed-loop critical functionality, reducing manual intervention by lab technicians, optimizing the workflow, and improving patient care
• Conducted a review of clinical alerts in collaboration with clinical users, resulting in a 28% reduction and minimizing alert fatigue.

Process Improvement

• Introduced Agile methodology for my team, serving as a blueprint for others to enhance project
  planning and optimize resource utilization.

Cost Saving Initiatives

• Presented a case study to executives, demonstrating the cost-saving benefits to rationalize an application, resulting in annual savings of £120,000.
• Negotiated a preferred pricing agreement with the vendor for professional services and devices by integrating XXX under the overarching XXX agreement, achieving cost savings of £166 per unit and £25,000 annually. Additionally, transitioned support in-house, resulting in an additional £70,000 in savings.

Project Leadership

• Leading IT projects from initiation to closure, including planning, resource management, and effective execution to achieve strategic initiatives.
• Leading UK’s first Epic Gallery, Epic’s own Document Management System to replace any third party like OnBase, project for Application & Bridges.
• Primary liaison and lead for Epic Bridges & Integration for ongoing Epic Beaker project

Business and IT Integration

• Strong ability to contribute to business discussions, integrating both technology and non-technology considerations, perform cost/benefit analysis, and align BU requests with strategic goals.
• Serving as primary liaison for stakeholders and providers from Integrated areas including HL7, Webservices, API, SFTP
• Design Integrated workflows aligning clinical needs

Analytical Problem-Solving:

• Skill in analysing complex issues, conducting feasibility studies, and translating business requirements into actionable and scalable optimized technical solutions to drive process improvement and efficiency.

Interdisciplinary Communication:

• Capability to communicate effectively with diverse teams including clinical, business, and technical resources, fostering a positive and collaborative team environment to achieve common goals.

Continuous Learning and Adaptability:

• Commitment to staying updated with emerging trends in IT solutions, conducting research, and bringing forward opportunities for innovation and improvement to benefit the organization.
• Identified and Rationalised applications to drive cost saving and better technical delivery

EPIC Integration Consultant – Feb 2017 – Dec 2019 

This project was one of the most comprehensive electronic medical records (EMR) systems in the world. It aims to centralise patient health records, streamline healthcare delivery, and enhance patient safety and quality of care across the State. It was achieved by implementing Epic and integrating it with different ancillary systems.

Main aspects of the role:

Project Leadership

• Served as the primary point of contact for designing the integration landscape and workflows to implement healthcare systems.
• Acted as the primary liaison, collaborating with various Government entities to address integration needs for multidisciplinary projects, to name a few including Ambulance Services: Critical Care workflow with pre-registration. Newborn Baby: Bundle government document services.  Breast Cancer Screening: Government led initiative to drive double blinding screening.  Controlled Drugs Efficiency: Regulatory requirement to improve controlled drug prescription

Epic Interfaces

• Collecting vendor business requirements and drafting technical specifications.
• Converting requirements into interface configurations through the creation or modification of interfaces, trigger events, ID types, profile variables, and translation tables.
• Collaborating with various Government entities to design & implement integration needs.

Rhapsody Developer

• Defining routes for each integration point based on specified fields in the requirements.
• Developing routes for integration points, incorporating input and output methods, connectors, conditional connectors, and filters.
• Designing custom logics to meet requirements, such as HL7 field mapping, message de-batching, and script writing.
• Performing unit testing on developed components and conducting end-to-end integration testing.
• Addressing post-production errors in Rhapsody and monitoring alerts to pre-empt potential issues.

Key Achievements:

• Improved patient safety during critical care by implementing pre-registration workflow with Ambulance services
• Improved Government led happiness key index from 33% to 87% for securing government identity documents for a newborn baby. This complex integration had four government entity to generate Birth Certificate, Passport, ID Issuance Authority & ID Registry
• Implemented double-blind reporting for Breast Cancer in compliance with regulatory requirements, enhancing screening for women over 45 years of age.
• Successfully implemented a complex and seamless integration to validate controlled drugs with regulatory requirements and maintain pharmacy inventory for individual dosing units.

EPIC Interface Specialist – Aug 2013 – Jan 2017 – Consultancy Company (working on various client health projects)

The project focused on developing, improving, and maintaining Epic modules across multiple hospitals and clinics in various states across the USA. As a member of the Epic support team, role included enhancing existing configurations as per Business Owners’ requests and addressing end-user enquiries to ensure seamless operation of the Epic application.

Key Achievements:

• Established and led an offshore team of 11 individuals to support a client’s cost-saving initiatives, resulting in annual savings of $250,000.
• Achieved zero misses in regulatory compliance, ensuring data integrity and adherence to HIPAA and Epic guidelines from the cleanroom offshore delivery centre.
• Spearheaded a team to deliver a highly successful triple upgrade in the integrated area, earning a prestigious ‘Outstanding Award’ from the client for exceptional performance. This helped client to stay up to date with current version and functionalities of Epic.
• Created and facilitated a training module to onboard new hires on HIPAA, PHI, PII, and US regulatory compliance.

Epic Upgrade Consultant

• Plan and support Epic upgrades to stay up to date.
• Conduct workflow analysis and incorporate new feature to improve clinical workflows
• Review Epic’s Release Notes for the Interfaces Module, determining necessary changes in alignment with current system configurations.
• Assess build changes to ensure continuity of Interface module workflow and for other modules.
• Document analysis and outline next steps for each Release Note.
• Developed and tested impacted Release Notes, including new interfaces, like upgrades to Surescript, and new features, while collaborating with the business owner and external vendors to implement changes.
• Provide status reports on progress and current counts.
• Proactively identify and communicate risks or concerns to leadership, devising mitigation plans as needed.

Epic Interface Consultant

Technical

• Converting requirements into interface configurations through the creation or modification of interfaces, trigger events, ID types, profile variables, and translation tables.
• Gathering business requirements from End Users and Business Owners
• Maintenance and resolution of interface-related issues
• Conducting end-to-end testing for each Epic Release Note pertaining to Interface updates
• Setting up error queues in Epic Bridges for other applications and providing resolution through continuous monitoring
• Familiarity with various Epic Modules like Orders, Willow, OpTime, and Registration
• Management of Medical Device Integration (MDI) servers including maintenance of device infrastructure and configuration of devices in Capsule Server and Epic platform

Functional:

• Conduct peer reviews, provide status reports, and oversee subordinates’ progress.
• Ensure thorough documentation of all Epic Bridges transitions.
• Generate reports on error frequency from Epic to monitor work queues.
• Generate incident trend reports for senior management using ticketing tools like Remedy or Cherwell.

Certifications:
Epic – Bridges Interfaces version 2014
Epic – Data Courier Administrator 2023
Epic – Security 2023
Epic – HIM Release of Information 2025
Epic – HIM Gallery 2025

For further information on this candidate please use reference number:  067