Digital Health Implementation Specialist, Ref 124

Role Type

Implementation Lead | Software Delivery | Project Delivery

Skills / Experience

End-to-End Implementation & Go-Live Delivery | Clinical Workflow Mapping & Process Design | Hands-On Stakeholder Engagement | Cross-Functional Collaboration | Problem Solving in Complex, Ambiguous Environments

Availability

Immediately Available

Contract Preference

Permanent | Contract | Fractional

Salary / Rate Expectation

Negotiable – Project Dependant

Profile

A highly practical, delivery-focused implementation specialist with extensive experience rolling out digital health solutions across complex healthcare environments. Strong track record of being “on the ground” leading deployments, working directly with clinicians, and ensuring solutions go live smoothly and deliver real impact.

Combines operational thinking with a hands-on approach, having personally designed workflows, mapped clinical processes, supported system integrations, and driven adoption at site level. Comfortable working across product, engineering, clinical, and commercial teams to solve problems and keep implementations moving forward.

Thrives in fast-paced, ambiguous environments where ownership is key, bringing a proactive, sleeves-rolled-up attitude to delivering outcomes rather than just managing from a distance. Particularly strong in bridging the gap between technical teams and frontline healthcare users to ensure successful adoption.

Key Skills

End-to-End Implementation & Go-Live Delivery
Clinical Workflow Mapping & Process Design
Hands-On Stakeholder Engagement (Clinicians & Operational Teams)
Cross-Functional Collaboration (Product, Engineering, Commercial)
Problem Solving in Complex, Ambiguous Environments

Experience

Implementation & Delivery Experience

Digital Health Software Rollouts (HealthTech / Life Sciences)

Led hands-on deployments of regulated digital health solutions across healthcare organisations in the UK and internationally
Worked directly with clinical teams to map workflows and embed solutions into day-to-day practice
Managed go-live activities including site readiness, training, issue resolution, and post-launch optimisation
Ensured compliance with regulatory, data governance, and clinical safety requirements
Identified and removed barriers to adoption, improving speed and effectiveness of implementation

Building and Running Implementation Functions

Set up and shaped implementation processes from scratch within a scaling digital health environment
Developed practical frameworks for onboarding new clients and accelerating time-to-value
Supported recruitment and coaching of delivery teams, while remaining actively involved in delivery
Introduced structured ways of working across deployments, improving consistency and efficiency

Healthcare System Implementation (NHS & Regional Programmes)

Delivered frontline implementation of digital innovation across healthcare providers and systems
Worked closely with operational leaders, clinicians, and decision-makers to drive uptake
Supported multiple concurrent deployments across organisations, ensuring alignment and progress
Tackled real-world barriers to adoption, including operational constraints, stakeholder resistance, and system complexity

Commercial & Client-Facing Delivery

Worked directly with customers throughout implementation lifecycle, from early engagement through to delivery
Supported proposals, solution design, and early-stage discovery to ensure implementations were set up for success
Built trusted working relationships with both clinical and commercial stakeholders
Contributed to repeat business through strong delivery performance and client satisfaction

Process Improvement & Operational Delivery

Analysed and improved implementation processes to reduce delays and increase efficiency
Worked closely with technical teams to solve delivery challenges and adapt solutions to client needs
Introduced practical operational improvements (including tools and workflow changes) to enhance delivery performance
Maintained strong focus on outcomes, ensuring implementations delivered real-world value

Additional Information

Strong experience working directly with clinicians, operational teams, and technical stakeholders
Comfortable operating at both strategic and delivery level, with a preference for hands-on involvement
Experienced in fast-moving environments where roles are fluid and adaptability is essential
Brings a pragmatic, solutions-focused mindset to complex implementation challenges

For further information on this candidate please use reference number: 124

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