March 2025 – May 2025 – Customer Success Manager –  AI Start-Up

• Led customer success coaching in the UK as the dedicated regional lead. A role requiring high levels of responsibility, independence, and self-initiative, while driving adoption, engagement, and creating value across all UK-based accounts.

Customer Management

• Led customer onboarding and training, ensuring seamless implementation and integration of the company’s medication management platform.
• Managed several clients accounts.
• Provided technical support and issue resolution, addressing customer queries to optimize platform usage.
• Drove customer retention and engagement, analysing usage data, advocating for customer needs, and fostering long-term relationships.
• Managed customer data and interactions in HubSpot CRM, maintaining records to track engagement and improve customer experience.

Apr 2022 – Mar 2025 – Consultant – Global Healthcare Software Vendor

Customer Management

• Committed to understanding client’s requirements, leveraging our solution to address their needs.
• Led impactful workshops, introducing new concepts and best practices.
• Delivered high-quality demonstrations and comprehensive training sessions.
• Managed client expectations through the duration of the project, serving as trusted advisor.

Technical

• Led the implementation of Electronic Health Record Solution across multiple clients.
• Translated complex workflow requirements into technical specifications.
• Managed technical issue resolution by identifying root causes and and implementing effective solutions through troubleshooting.

Project Management

• Managed daily tasks across project phases, ensuring timely tracker updates and coordination through weekly meetings.
• Improved project management by enhancing task prioritization, organization, and time management.
• Facilitated of seamless team communication and alignment towards project goals.
• Expertise in Pharmacy concepts and workflows in the UK, especially within the NHS.

April 2021 – April 2022 – Consultant (Health & Public Sector) – IT Consultancy, Portugal

• Supported the implementation of an EPR at an Oncology Research Centre.
• Led the testing of new dashboards, identifying and reporting errors, and providing recommendations to the development team.
• Coordinated the communication between the client and the development team.

EDUCATION & QUALIFICATIONS

MSc International Health Management – Imperial College Business School Aug 2019 – Aug 2020 / London

• Core modules: Health Economics, Managing Change and Innovation in Healthcare, Contemporary Health Policy.

• Thesis: “What aspects of the Business Sustainability Triple Bottom Line are relevant to the Healthcare Industry?”

BA (Hons) Business Administration – Coventry University Sep 2018 – Jun 2019 / Coventry, UK

• Core modules: Project Management, Services and Retail Marketing.

• Thesis: “Understanding the implications of the digitalisation on the Value Chain in the insurance industry”

BA (Hons) Management – Lisbon University Sep 2016 – Jun 2018 / Lisbon

• 1st and 2nd years of the degree

For further information on this candidate please use reference number: 054