Co-Founder & Head of Product / Clinical Product Designer (Nov 2022 – Aug 2025) – Telehealth Sector

• Co-founded a telehealth platform focused on specialist obesity treatment, integrating web and mobile applications for patients and clinicians.
• Led product, UX, and technology strategy from concept to scale-up, achieving €170K MRR and raising €1.5M in funding.
• Directed cross-functional teams including tech, support, sales, and clinical professionals.
• Designed compliant, intuitive interfaces through direct clinical shadowing.
• Authored GDPR protocols, DPIAs, and incident-response SLAs.
• Oversaw clinical ticketing and resolution workflows to embed safety and accountability.
• Developed dashboards tracking clinical and operational metrics (e.g., EQ-5D, King’s Score, Epworth Sleepiness).
• Defined and tested AI-assisted note summarisation tools using AWS.
• Integrated systems with pharmacies and insurers and engaged with regulatory bodies for compliance.
• Unified service design across onboarding, prescribing, coaching, and follow-up.
• Set OKRs and KPIs across departments to sustain satisfaction and retention.

Lead Researcher – Head of Product & Technology Research (Mar 2020 – Oct 2022) – Academic Health Innovation Sector

• Led a multidisciplinary project translating academic IP into a commercial digital-health product targeting diabetes complications.
• Owned product vision, technical roadmap, and market validation.
• Applied agile and user-centred design to prototype clinical workflows.
• Defined scalable architecture and secured funding through Enterprise Ireland.
• Balanced academic rigour with commercial execution for real-world adoption.

Service Department Manager (Jan 2016 – Aug 2017) – Automotive Sector

• Managed national service operations while completing degree studies.
• Supervised multidisciplinary teams to meet OEM safety and quality standards.
• Introduced workflow improvements that enhanced turnaround and customer satisfaction.

Owner & Dealer Principal (1998 – 2016) – Automotive Retail Sector

• Founded and managed two customer-focused automotive businesses with full P&L responsibility.
• Secured government tenders for fleet maintenance, ensuring safety and compliance.
• Recruited and led sales, service, and admin teams.
• Developed core competencies in service design and systems thinking.
• Built foundational leadership and operational excellence skills for future healthcare innovation roles.

For further information on this candidate please use reference number:  108