Training Lead & Regional Manager (Feb 2020 – May 2025) – Healthcare IT / NHS Digital Support

• Established a new training function, creating CPD-accredited courses and managing content delivery across a range of digital health projects.
• Delivered webinars, one-to-one sessions, and group Q&As to NHS staff covering Office365, telephony systems, and other digital tools.
• Provided direct support to GP practices and care homes during the COVID-19 pandemic to improve digital communication methods.
• Led a team of Project Support Officers, overseeing day-to-day operations and personal development.
• Engaged with NHS stakeholders to align services with local needs and ensure high-quality delivery.

Freelance Healthcare IT Consultant (Jan 2019 – Present) – Healthcare IT Consultancy

• Supported multiple healthcare technology vendors in introducing their solutions to NHS settings.
• Developed and implemented training and rollout plans for new digital health products.
• Worked with NHS England on national-scale implementation as part of a central delivery team.
• Provided change management and people development support across NHS organisations during system transitions.

Regional Manager – Customer Relations (Oct 2011 – Nov 2018) – Primary Care / HealthTech

• Managed a team of field and desk-based Account Managers supporting GP and community services across the UK.
• Focused on customer retention, satisfaction, and sales performance across central and southern England, Wales, and Northern Ireland.
• Oversaw recruitment, performance reviews, KPI setting, and staff development.
• Acted as a point of escalation for complaints and service issues, ensuring positive outcomes.
• Contributed to internal process improvement based on customer feedback and frontline insight.

Senior Trainer (Approx. 2009 – 2011) – Primary Care / HealthTech

• Delivered clinical system training to GP and community staff across the UK.
• Led induction training and assessments for new internal staff.
• Provided peer support and knowledge sharing as a product specialist and senior team member.

Implementation Lead – National Clinical System Programme (During tenure ending Nov 2018) – HealthTech / NHS Digital Transformation

• Played a key role in the UK’s largest rollout of a clinical system, covering over 5,500 NHS sites.
• Managed installation processes, on-site delivery, and customer communications.
• Identified and managed project risks and delays to maintain programme timelines.

Contract Project Manager (Sep 2008 – Jun 2011) – Secondary Care / NHS IT Projects

• Led the rollout of a clinical system to 130+ secondary care locations across NHS services, supporting over 3,000 users.
• Managed project planning, stakeholder engagement, and implementation logistics.

Contract Project Engineer & Trainer (Apr 2008 – Sep 2008) – Secondary Care / NHS IT Deployment

• Configured and deployed 1,000+ laptops to healthcare teams.
• Delivered hands-on clinical system training to secondary care staff across the region.

Field Support Consultant & Installation Engineer (Sep 1996 – Feb 2008) – Primary Care / HealthTech

• Installed and supported clinical systems at GP practices across the UK and Europe.
• Provided critical on-site troubleshooting and technical support during high-priority events.

For further information on this candidate please use reference number: 057