25 years contracting experience across various sectors including healthcare

Dec 2023 – June 2025 – Contract Programme Manager (2 extensions)

Responsibility:

• Successful planning & delivery of Programme implementing new Platform Engineering and DevOps Service capabilities across the Lhasa organisation, realising key benefits of improving the frequency and quality of software releases to Lhasa members while significantly decreasing risk & effort and improving time to market for change.
• Consultancy on delivery of key improvements around Service Management, Identity & Access Management, Network Performance, Business Continuity & Disaster Recovery.
• Successful delivery of a Target Operating Model change proposal for XXX Operations.
• Presentation of regular updates to XXX’s CIO, Software Delivery & Application Science functions and regular Status Reporting.
• Methodologies Used: including Scrum (Sprint) & Kanban (Continuous delivery).
• Technologies Used: including Microsoft Office 365, Microsoft TEAMS 365, Jira & Confluence.
• Technologies Implemented: including Kubernetes clustering, Jenkins Platform automated software build & continuous deployment, Rundeck self-service automation, Backstage self-service developer portal, Git version control, Artifactory file repository, Kubescape security vulnerability & compliance scanning, SonarQube continuous code quality inspection, OWASP vulnerability scanning & threat detection, Mend code scanning and vulnerability weakness detection, VMWare virtualisation, LINUX, Docker containerisation, Longhorn persistent storage replication management, Argo-CD pipeline management, Conjur secrets management, Traefik micro-service load balancing, Conjur security & secrets management, Promethius monitoring & data gathering, Grafana dashboards & alerting, AWS & CDK cloud infrastructure resource definition & provisioning.

Jan 2022 – Sept 2023 – Contract Programme Manager (4 extensions) – NHS Trust

Responsibility:

• Successful delivery of project removing Log4J zero-day vulnerability from the Trust.
• Successful planning and delivery of all aspects of an Agile-managed programme delivering significant Trust-wide Cyber Security and Identity & Access Management Strategy Maturity improvements, without downtime, and pertaining to the scope of NHSE’s National Cyber Agenda, including:
• ISO27001 standard led, Caldicott Principle driven, NIS Regulations & NHSD Cyber Essentials PLUS toolkit guided
• Rollout of Multi Factor Authentication (MFA) to 27,000 colleagues.
• Renewal of Microsoft Active Directory technology and upgrade of forest functional level to latest version.
• Delivery of improved Active Directory Standards and Controls, including major multi-platform data analysis activity and significant improvements to Joiners, Movers & Leavers processes.
• Delivery of new Trust-wide Active Directory structure and improved GPO’s.
• Removal of unnecessary Domain Administrative and High Privileged Accounts, assignment of improved access rights and regular, systematic data analysis and cleansing.
• Delivery of strategic Logging and Protective Monitoring solution.
• Implementation of IT Minimum Standards for software & hardware procurement.
• Creation of CMDB and Service Modelling capability.
• Agreement of regular maintenance windows with Clinical Service Owners and implementation of automated server patching.
• Management of regular PWC internal audit process.
• Management of colleague personal and share drive data migration to new Gen6 Isilon.
• Successful planning and delivery of all aspects of programme delivering a pair of high availability and scalable remote IaaS / SaaS data centres managed by Exponential-E, including on-premise and Azure integration and commencement of Trust service migration within.
• Presentation of regular updates to Digital IT Committee, Programme Management, Risk Management, Change Management and regular Status Reporting.
• Technologies Used: including Microsoft Office 365, Microsoft TEAMS 365, BMC Discovery, Ivanti, Microsoft Active Directory, Single Sign On (SSO), Azure, DELL VxRail, DELL Cloud Management Platform, DELL Avamar Data Protection and Logic Monitor Tool.

Dec 2021 – Dec 2021 – Contract Programme Manager 

Interim management of major programme delivering I&AM solution to Public Cloud clients

Sept 2021 – Nov 2021 – Contract Programme Manager – NHS

Responsibility:

• Management of an Agile programme delivering Accelerated Citizen Access to GP Data, on behalf of NHS Digital.
• Successful planning of all aspects of a large, complex Programme of work to facilitate the delivery of Future and Historic patient record data to digital Patient Facing Services tools.
• Facilitated planning of legal, business and technical change and certification across multiple organisations, including NHSX, NHSD, TPP, EMIS and VISION.
• Maintenance of strategic relationship with NHSX, NHSD and multiple third-party GP-facing software suppliers, Project Governance Boards, Legal, Commercial, Internal & External Communications, Service Management and Executive Leadership.
• Programme Management, Risk Management, Change Management, and Status Reporting.
• Technologies Used: including Microsoft Office 365, Microsoft TEAMS 365 & Trello.

Aug 2020 – Aug 2021 – Contract Programme Manager (1 extension) – Pharmaceutical wholesale & distribution

• Management of 3 internationally important Programmes within the XXX portfolio.
• Successful planning and delivery of all aspects of NHS England’s Covid-19 Vaccine Distribution Programme for Central, West & South of England.
• Worked closely with senior NHS England and Public Health England associates in the shaping, setup, delivery and running of Covid-19 Vaccine Storage and Distribution to 2000+ delivery endpoints, successfully delivering more than 20 million doses of Pfizer and Oxford AstraZeneca Vaccine in the first 5 months from December 2020.
• Shaped and delivered Covid-19 Vaccine Receipt, Storage, Management, Distribution and Delivery standards and protocols within central warehouses and strategic remotely spaced trunking locations.
• Directed delivery of Covid-19 Vaccine Distribution Customer Services function, facilitating the ultimate transfer of the programme, after only 5 months, into BAU.
• Simultaneously acted as principal advisor to XXX Covid-19 Vaccine Distribution Programmes across Europe & North America.
• Management of project and wider delivery teams over 100 colleagues strong.
• Successful planning and delivery of all aspects of a large, complex Programme of work to facilitate the separation of one of XXX’s principal Suppliers, Merck, Sharp & Dohme, into two self-governing, independent businesses.
• Facilitated legal, business and technical change and certification across multiple organisations, including XXX, Merck, Sharp & Dohme, Organon and DHL.
• Successful planning and execution, until unexpected closure due to sale of European business in July 2021, of all aspects of strategic Partner and Supplier Engagement for significant upgrade to SAP S/4 HANA.
• Maintenance of strategic relationship with XXX and multiple major third parties, including NHS England and Public Health England, Project Boards, Legal, Commercial, HR, Internal & External Communications, Finance, Quality, Supply Chain, Operations, Warehousing, Transport, Data, IT, Customer Service Management and Executive Leadership.
• Programme Management, Risk Management, Change Management and regular Status Reporting.
• Technologies Used: including Microsoft SharePoint, TEAMS, Office 365 & SAP S/4 HANA.

Dec 2019 – July 2020 – Contract Senior Project Manager – finance/retail sector

Responsibility:

• Management of 3 key projects within XXX’s UK Finance and Retail divisions.
• Successful delivery of Service Transition project switching service management of all 2000+ of Lloyds Banking Group’s Wincor model IDM’s and remaining 1000+ of Lloyds Banking Group’s XXX model ATM’s from Wincor support into XXX Finance Service Management and Support, during Covid-19 period.
• Successful delivery of Wincor IDM training to 250 XXX Customer Engineers.
• Successful integration of Wincor IDM model Spare Parts purchasing, testing, maintenance and distribution through XXX world-wide supplier network.
• Successful delivery of Service Transition project switching service management of all Sainsburys/Argos Store and Distribution Centre functions – networking, servers, customer facing terminals, etc. – from IBM support to XXX Retail Service Management and Support, during Covid-19 period.
• Successful integration of Sainsburys/Argos Spare Parts purchasing, testing, maintenance and distribution and through XXX world-wide supplier network.
• Successful centralisation of previously widely distributed XXX Service Centre function into single principal location within the UK. Successfully implemented changes to Third Party and XXX Employee contracts facilitating significant cost savings and benefit of centralisation of key service maintenance functions.
• Maintenance of strategic relationship with XXX Project Steering Boards, Finance and Retail Service Management teams, Logistics and Training teams as well as with multiple Third Parties.
• Project Management, Risk Management, Change Management and regular Status Reporting.
• Technologies Used: including Microsoft Project 2013, Microsoft Word 2013, Microsoft Excel 2013 and Microsoft PowerPoint 2013

April 2019 – Nov 2019 – Contract Senior Project Manager – financial services

Responsibility:

• Management of 2 projects within the Cyber Security Programme.
• Management of individual project budgets in excess of £800,000.
• Management of project teams up to 20 colleagues strong.
• Successful delivery of a large, complex project within the Cyber Security Programme to improve the banks worldwide Network Stealthwatch Netflow data capture facility, ensuring that potentially rogue traffic is captured, processed and reported for further analysis and action. Management of BT, CISCO and LBG project teams within this large and complex delivery over an 8 month period.
• Successful delivery of a large, complex project within the Cyber Security Programme providing the bank with an automated mechanism for reacting to reports of devices with malware, missing patches, or rogue devices upon the network, by quarantining within purpose built VLAN’s and remediating where necessary. Management of BT, Forescout, Wipro and XXX project teams within this large and extremely complex delivery over an 8 month period.
• Maintenance of strategic relationship with Project Boards, Technical Delivery teams, Service Introduction, Service Management, Business Partners as well as with multiple Third Parties.
• Liaison with Lloyds Banking Group Network Security Architects and Design Authorities to ensure adherence to Lloyds Banking Group Governance Policies and Standards.
• Project Management, Risk Management, Change Management and regular Status Reporting.
• Cost Analysis, Preparation, Budget Management and regular Financial Reporting.
• Technologies Used: including Microsoft Project 2007, Microsoft Word 2013, Microsoft Excel 2013 and Microsoft PowerPoint 2013
• Technologies Implemented: including Forescout, Stealthwatch, Network VLAN’s & ACL’s

April 2017 – March 2019 – Contract Senior Project Manager (5 extensions) – utilities

Responsibility:

• Management of a portfolio of Projects delivering changes to npower SAP systems across HANA (In-memory RDMS), HANA Vora (In-memory Big Data Engine), CRM (Customer Relationship Management), IS-U (Industry Specific – Utilities) and BI (Business Intelligence) architectures within multiple planned releases throughout the year.
• Project Delivery using both traditional Waterfall as well as Agile methodologies.
• Management of individual budgets in excess of £1,250,000.
• Management of Project Managers and teams of up to 25 onshore and third party colleagues.
• Implementation of a new Enterprise Data Warehouse for npower, including major data cleansing and data migration activity, removing many disparate in-house databases in the process and ingesting for the business a single version of the truth. Utilising Hadoop Big Data platform and SAP HANA Vora data storage, along with a suite of standard reports and business driven reporting toolsets. This was npower’s #1 project from 2016 through mid-2017 in terms of complexity and importance to the business.
• Maintenance of strategic relationship with Project Boards, Technical Delivery teams, Service Introduction, Service Management, Business Partners, Solution Architects, Technical Architects & Design Authorities as well as with multiple Third Parties.
• Project Management, Risk Management, Change Management and regular Status Reporting.
• Cost Analysis, Preparation, Budget Management and regular Financial Reporting.
• Worked Closely With The Following Third Parties: SAP, Hortonworks, IBM, Wipro, Experian, Infoland & Cognizant.
• Technologies Used: including Microsoft Project 2013, Microsoft Powerpoint and Microsoft Excel, alongside a number of in-house Innogy project & finance planning and reporting tools.
• Technologies Implemented: including SAP CRM, IS-U & BI. Hadoop Big Data Platform. SAP HANA Vora. Business Objects Lumira, WEBI, Tableau, Power BI & SAS. Experian Tallyman Collection Management & Experian PowerCurve Decision Analytics software. Infoland iProva.

Previous Career

Sept 2001 – March 2017 – various contract roles as Senior Project Manager / Programme Manager

1995 – 2001 – permanent roles

For further information on this candidate please use reference number: 098