Jan 2025 – Dec 2025 – UK Sales Director – healthcare (data) software solutions

• Responsible for identifying and acquiring new strategically impactful customers, maintaining relationships with existing customers and maximising their value
• Enterprise Sales and Account Management for genomic software within the Healthcare sector, assess market needs and drivers in the EMEA region
• Identify and define account and product development opportunities
• Working with the commercial team in assessing new potential growth opportunities (i.e. strategic partners, adjacent businesses etc.) and determine their viability to accelerate our growth aspirations
• Supporting the commercial team on all other strategic initiatives (including negotiation and contracting)
• Assess Crown Commercial Service frameworks and NHS Shared Business Services – apply and win bids
• Headhunted from previous employer

Nov 2021 – Jan 2025  – Account Director – data, software analytics for life sciences sector

• Managing the end-to-end sales process through engagement of appropriate resources such as Subject Matter Experts, Consultants, Executive Leadership, Marketing, Lead Generation etc.
• Build market awareness and create new sales, successfully positioning the company’s strategy, vision, and market leadership with key business executives and functional decision-makers in all customers and prospects
• Organize and manage industry events and user groups to generate market interest
• Remain current on relevant industry and internal company products, pricing, markets, plans and developments
• Seek and provide customer and market awareness including presenting opportunities for evaluation that could expand the company’s market and product reach
• Create and maintain a sales pipeline to ensure over-achievement selling the clinical trial strategy platform and potential custom software solutions
• Maintaining a long-term perspective to maximize overall revenue generation while being able to generate short term results
• Specialties:  Clinical Trial Strategy platform, Adaptive Clinical Trials, Clinical Research Services, Trial Design and Analysis Software, Statistical Programming

Feb 2020 – Nov 2021 – Head of Marketing and Business Development

• Developed high performance marketing and product sales strategies and drove the implementation and measurement of marketing plans and campaigns leading to sales growth
• Generated and qualified new leads and prospects for Services and Clinical Trials Simulation Platform
• Through accurate revenue planning and forecasting, generated sales revenue in target markets meeting quarterly and annual targets
• Worked with the strategic consulting group to develop solutions aligned with customer needs during pre-sales engagements
• Developed strong global business relationships and networks to support strategic and tactical revenue generation
• Created and managed a consistent company brand execution both internally and externally to ensure consistency across a variety of channels from on-line, sales proposals, press and case studies
• Lead client contract negotiations and coordinated the writing of customer proposals and presentations
• Researched and reported on market/industry opportunities
• Developed marketing collateral for a range of needs, tailored to specific opportunities
• Developed and lead the marketing team
• Developed and managed the company’s CRM to store customer and prospect data, tracked customer interactions and shared information with colleagues to effectively manage relationships with customers and assist business growth

Jan 2019 – Feb 2020 – Commercial Partnerships Manager 

• Supported the development and maintenance of the engagement with current and potential industrial partners
• Worked with the senior commercial team members to execute the commercial strategy and operational delivery plan for Genomics England
• Managed delivery of existing agreements and communication with stakeholders from across relevant areas of industry partners
• Developed and evaluates future relationships with existing industry partners and perspective partners from across the spectrum of the life sciences industry
• Worked with internal and external partners to ensure success of research/informatics platform to meet industry needs
• Coordinates internal resources to meet commercial agreements and communicate voice of industry into activities
• Reported on commercial partnership performance in line with agreed metrics and producing management reports
• Prepared comprehensive market sounding reports, briefing notes, correspondence, and other materials
• Commercially astute, with a demonstrable understanding of negotiation and partnership working
• Appreciation of partnership development practices
• Ability to carry out profiling of potential and current industry partners
• Strong prioritisation and organisational skills proven in a busy environment
• High level customer-centric communication skills and proven expertise at relevant relationship building
• Solid stakeholder and partnership skillsets; effective at working with and influencing key opinion leaders

Feb 2017 – Jan 2019 – Senior Client Services Manager – clinical development services

• Provided leadership for all aspects of quote, proposal and RFI development for assigned opportunities ensuring adherence to agreed-upon BU-specific and enterprise-wide proposal and pricing processes
• Lead strategic and/or highly complex opportunities autonomously
• Reviewed and sought internal expertise to support RFP/quote requests to meet client requirements
• Collaborated with Operations, Finance, Account Executives and others to compile proposal response
• Ensured timely delivery of assigned proposals to clients in line with process quality standard compliance
• Accountable for ensuring accurate data entry into SFDC, CMS, and other databases as appropriate (e.g., updates, proposal number requests and generating both regularly scheduled and impromptu reports)
• Lead client-facing and senior management-facing activities surrounding assigned opportunities
• Identified and resolved issues around client inquiry requirements and company capabilities
• Maintained appropriate knowledge of current and future technical and regulatory environments
• Lead internal and external opportunity management negotiations (i.e., pricing, process, resources, etc.)
• Accountable for the maintenance and continued development of key client relationships Provides training and guidance to less experienced staff on interpretation of an RFP/quote/protocol
• Performed quality control activities for peers and less experienced staff
• Triaged and assigned new inquiries; contact AEs to discuss opportunity when needed
• Lead integration activities with other Covance Client Service teams
• Assisted AEs/BDDs with hosting inbound client visits (R&D Labs)
• Coached and mentored Client Service staff on pricing decisions and appropriate responses to customer issues
• Monitored team capacity and assist in priority setting
• Mentored Client Service staff on effective interactions with Account Executives, other functional areas and Clients
• Acted as Client Service ambassador to internal/external customers
• Applied analytical tools (i.e. Six Sigma) to process issues and assists in process improvement
• Assisted AEs with the coordination of client presentations and logistics

July 2016 – Feb 2017 – Lab Operations Manager – Scientific Research Company (Vaccine Division)

Feb 2015 – July 2016 – Lab Operations Manager – pharma services / CRO

Oct 2007 – Feb 2015 Various roles with same company 

Started out as a Research Scientist in molecular biology, moved onto Lab Supervisor, Senior Lab Supervisor & Line Manager and finally Client Services Manager within biotechnology

Education & Qualifications

• PhD Cardiovascular Disease
• MMedSci In vitro fertilisation, Assisted Reproduction technologies
• BSc Human Genetics

For further information on this candidate please use reference number:  094