Director of Operations - Healthcare Solutions, Ref: 091

Director of Operations – Healthcare Solutions, Ref: 091

Role Type

Operations Director, Director of Operations, Head of Operations / Services / Supply Chain

Skills / Experience

Operational management of customer service, process excellence, supply chain / logistics, regulatory compliance, project execution, leading cross-functional teams

Availability

2-3 weeks notice

Contract Preference

Permanent / FTC / Contract / Fractional (Switzerland onsite or remote outside of Switzerland)

Salary / Rate Expectation

Negotiable

Profile

Seasoned leader with a strong background in customer services, operations, process excellence, project execution and commercial development. Proven track record managing service delivery across regions, optimizing operational KPIs, and leading high performing, cross-functional teams.

Adept at strategic management, lean process optimization, logistics, customer satisfaction and regulatory compliance. Seeking leadership roles in service or operations management

10+ years leading multi-country teams in regulated healthcare/medtech.
Built and scaled service & supply chain operations; vendor/CMO management.
ERP/SAP transformations, IBP forums, Lean/continuous improvement.
Strong stakeholder management; customer-centric delivery.

Experience

Aug 2024 – Present – Freelance Consultant – Healthcare Services

Provided strategic consulting in service operations, commercial execution, and customer experience to healthcare providers in Turkey.
Led process improvement initiatives including logistics optimization, supplier management, and field service structure review.
Supported digital solution assessments and deployment planning in support of hospital networks and regional service suppliers.

May 2020 – July 2024 – Service Delivery Manager – Global HealthCare Solutions (continuous employment)

Digital Transformation & Process Innovation: Led the deployment of field service automation tools and ERP integration projects. Supported the rollout of the SMAX digital platform, enabling improved visibility and customer self-service across the region.
Operational Excellence & KPI Performance: Introduced Lean root-cause analysis and continuous improvement practices. Oversaw successful transitions of operations, significantly enhancing turnaround time and productivity.
Customer Success & Strategic Programs: Led multi-country COVID-19 response projects, ensuring remote support continuity. Supported regional expansion of digital solutions, including mobile field tools, increasing service transparency and speed.
Regulatory Compliance & Regional Enablement: Maintained high compliance across the region. Coordinated regional quality audits, supported documentation readiness, and ensured adherence to healthcare regulations.
Cost & Resource Optimization: Delivered record-high cost productivity in 2023. Led contract coverage optimization, resource planning improvements, and cost-control initiatives through analytics-driven service modelling.

Sept 2017 – April 2020 – Director of Services – Global Healthcare Solutions (continuous employment)

Leadership & Talent Development: Managed and reorganized a diverse field operations team. Led onboarding and coaching programs and implemented a successful people rotation model to boost internal development.
Customer Engagement & Commercial Impact: Improved contract renewal rates and service NPS through tailored workflow redesigns and customer alignment. Introduced bundled contract offerings and strengthened cross-functional sales-service collaboration.
Process Excellence & Quality Assurance: Standardized preventive maintenance execution and improved repair cycle transparency. Supported internal compliance audits and ensured full regulatory adherence across modalities.
Lean & Operational Efficiency: Launched Lean reviews across back-office teams, resulting in improved coordination, faster execution, and better cross-functional integration.

Jan 2014 – Aug 2017 – Area Service Manager – Global Healthcare Solutions (continuous employment)

Managed services P&L, field engineer team and customer relationships.
Delivered profitable growth and led quality/compliance efforts.
Ensured customer satisfaction, process adherence, and safety compliance.

July 2006 – July 2011 – Field Service Engineer, Connectivity Leader, Team Leader – Global Healthcare Solutions

For further information on this candidate please use reference number: 091

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