HealthTech Product & Design Lead, Ref: 074

Role Type

Product Design | Product Owner | UX Lead

Skills / Experience

Availability

4 weeks notice

Contract Preference

Permanent or Contract / Fractional

Salary / Rate Expectation

Negotiable

Profile

A seasoned Product and Service Design Leader with over a decade of experience in digital products and services. Specializes in combining strategy, UX, and service design to deliver inclusive, human-centered solutions. Skilled in guiding products through the full lifecycle, from concept to live deployment, using service blueprints, roadmaps, prioritization frameworks, and data-driven experimentation. Recognized for shaping transformation programs in HealthTech and public sector environments, scaling design systems, and driving measurable commercial and operational outcomes.

Key Skills

Product Strategy & Delivery
Service & User Experience Design
User Research & ResearchOps
Agile Product Management
Cross-functional Collaboration & Facilitation
Operations, Governance & DesignOps
Design Systems & Prototyping
Data-led Decision Making
Inclusive Design & Accessibility

Experience

Product & Service Design Lead
(Sep 2023 – Present) – Healthtech Sector

Defined product vision and service model for neurodiversity diagnostics and adjustments tools.
Led discovery and service design for end-to-end neurodiversity support services, creating service blueprints and mapping user journeys.
Owned product roadmap and backlog, collaborating with engineering, data science, and clinical teams to deliver across multiple product streams.
Managed compliance for GDPR and data security to support future medical-device certification.

UCD Consultant
(Nov 2021 – Feb 2025) – Digital Transformation (Public & Private Sector)

Led service and interaction design across NHS and private-sector programs.
Delivered cross-system discovery for NHS England, producing operating models and service blueprints.
Designed patient-reported outcome measures for large-scale health programs and improved service delivery for commercial clients.
Scaled UCD team from 3 to 25 consultants through DesignOps leadership.

UX Designer
(May 2020 – Nov 2021) – Legal Technology

Established global UX function and scaled design systems across 20+ products.
Designed award-winning legal advice app improving access for vulnerable groups.
Delivered UX for mass-claims tools, reducing administrative costs significantly.

User Researcher
(Jul 2019 – May 2020) – Retail eCommerce

Implemented ResearchOps strategy and conducted usability testing leading to improved conversion and loyalty metrics.
Co-authored UX playbook and optimized site performance through research-driven changes.

User Researcher / Web Analyst
(Oct 2016 – Jul 2019) – Healthcare Regulation

Led UX research and analytics for digital transformation projects.
Delivered GDPR-compliant testing and facilitated workshops reducing content and contact-center calls.

Web Analyst / Marketing Project Manager
(Feb 2015 – Aug 2016) – Higher Education

Implemented project management tools and improved campaign reporting through data-driven frameworks.

For further information on this candidate please use reference number: 074

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