Client Services & Training Lead - HealthTech, Ref: 057

Client Services & Training Lead – HealthTech, Ref: 057

Role Type

Client Services | Training Lead | Customer Success | Regional Account Manager

Skills / Experience

Availability

Immediately available

Contract Preference

Currently in a part-time contract. looking for contract, fractional or perm role

Salary / Rate Expectation

Negotiable

Profile

An experienced Change Management and Operational Leadership professional with nearly three decades of expertise in healthcare and HealthTech sectors. Demonstrates a strong ability to lead and coach high-performing teams, drive digital transformation, and deliver sustainable change. Known for a proactive, people-focused leadership style, fostering growth and innovation in complex environments. Highly skilled in stakeholder engagement, mentoring, and implementing strategic initiatives that improve service delivery and operational efficiency.

Key Skills

Training Development & Quality Management
Leadership & Team Development
Strategic Vision & Business Strategy
Project & Program Management
Communication & Stakeholder Engagement
Problem Solving & Decision Making
Time Management & Organisational Skills
Customer Focus & Service Improvement
Flexibility & Adaptability

Experience

Training Lead & Regional Manager
(Feb 2020 – May 2025) – Healthcare Technology Sector

Designed CPD-accredited training programs for NHS digital transformation projects.
Delivered webinars, 1:1 sessions, and group training on Office365, telephony, and digital tools.
Managed project support teams and supported care homes and GP practices during COVID-19.

Freelance Healthcare IT Consultant
(Jan 2019 – Present) – Healthcare Consulting

Supported NHS entrants with training and implementation packages.
Collaborated with NHS England on change management and digital adoption initiatives.

Regional Manager & Senior Trainer
(Oct 2011 – Nov 2018) – Healthtech Software

Managed UK account teams focused on customer satisfaction and retention.
Delivered accredited training and led the UK’s largest clinical system implementation project.

Contract Project Manager
(Sep 2008 – June 2011) – NHS Secondary Care

Oversaw deployment of clinical systems across 130+ locations for 3000+ users.

Contract Project Engineer & Trainer
(Apr 2008 – Sep 2008) – NHS Secondary Care

Configured and deployed laptops; delivered IT and clinical system training.

Field Support Consultant
(Sep 1996 – Feb 2008) – Healthtech Software

Installed and maintained clinical systems for GP practices across UK and Europe.

For further information on this candidate please use reference number: 057

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