Suitable for: End User Computing Team Leader / EUC Team Leader / Technical Support Manager or Supervisor
Salary: To £35k + benefits
Location: Leeds, West Yorkshire
Our client is a specialist legal services company with offices nationwide. They work with insurance companies, corporate and public-sector clients, and the Lloyd’s market.
As a Technical Support Team Leader, the following experience is required:
- Min 2-3 years’ experience as Technical Support Team Leader, Technical Support Manager or Operations Manager or similar
Good working knowledge of Active Directory, Windows Desktop and Server OS, SCCM, PatchMyPC, WSUS, Office 365, Antivirus, Drive Encryption (BitLocker), PowerShell, IP based Telephone Systems, Lansweeper, Microsoft Application Suite, MDM Solutions such as Intune, Microsoft RDS and Network Principles
Excellent working knowledge and experience of maintaining current IT hardware, desktops, laptops, mobile devices and associated peripherals.
Experience of managing technical staff in an end user support team including staff appraisals, coaching and performance management.
To manage activities in support of Business Continuity plans and related provision of Disaster Recovery Services including annual DR tests.
Professional qualifications such as ITIL, MCSA, MSDST, MCIPT or a university degree in a relevant field
Substantial experience managing SCCM to build and deploy workstation images, patch workstations, package applications and deploy them.
Strong ITIL service management experience including, incident, service request, change and problem management.
Exceptionally self-motivated and directed, with keen attention to detail.
Ability to motivate in a team-oriented, collaborative environment.
Experience of managing processes and influencing effectively.
Strong customer support focus and experience, you must be dedicated to delivering customer service excellence and have a desire to build and maintain relationships with our internal clients
Demonstrated ability to apply IT in solving business problems.
Ability to communicate clearly, persuade and influence, and good listening skills.
The Technical Support Team Leader would take responsibility for the delivery and management of all end user systems such as operating systems, workstations, thin clients, mobile devices and telephony. You will be the public face of IT for our end users and as such you must have excellent communication skills when working with colleagues at all levels.
The Technical Support Team Leader is a key member of the IT Operations management team and contributes to business and strategic objectives, helping to shape the direction and use of EUC technology within the business.
The team members are based around the UK at our sites; therefore, the role requires an element of travelling visit these sites and team members.
Full job description available
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