Technical Support Analyst - Homebased UK

To £35k + 25% Shift Allowance - Technical Support
Ref: 748 Date Posted: Tuesday 07 Sep 2021
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Suitable for: Service Desk Analyst, 2nd or 3rd Line Technical Support Consultant with experience of Windows Server, Enterprise Storage, Microsoft Azure, SQL Server & backup solutions

Location: Flexible location (Maidstone/Nottingham/Leeds/Bristol/Warrington/Sheffield/Statford-Upon-Avon)

Salary: Up to £35k + 25% shift allowance for being part of the 24/7 Rota

The successful Technical Support Analyst must be able to work on a 24/7/365 rota including evening and night shifts including weekends

Please note that unfortunately, our client is unable to offer sponsorship

Our client is looking for a Technical Support Analyst or Service Desk Analyst or 2nd/3rd Line Support Analyst who will work alongside specialists within the Team on a 24/7/365 Rota taking responsibility for managing and supporting the hardware for the clients Group of Companies Solutions and software applications.

The Technical Services Team are responsible for the design, installation, and support for all hardware platforms, operating systems, database management, application integration, and associated layered products to Internal and external customers.

Experience/Attributes:

  • Minimum of 2 years’ Experience as Technical Support Analyst, Service Desk Analyst or 2nd/3rd Line Support Analyst with experience of:

o Service Desk Systems

o Service Monitoring and Alerting

o Operating System administration - Windows Server 2012 or 2016

o SQL Server Management including Always On Availability Groups

o Operating System administration (Windows Server 2012, 2016 or 2019)

o VMware vSphere configuration and administration (v6.5 above)

o Enterprise Storage administration

o Vendor patching (Software & Firmware)

o MS Azure Management & Administration

o NLB Device Management & Configuration (Kemp preferred)

  • ITIL knowledge – principles and application
  • Appreciation of networking concepts and terminology
  • Technical operations and troubleshooting
  • Writing technical documentation and knowledge base articles
  • Ability to explain key technical concepts to all levels of understanding

Desirable Skills Required:

  • Nutanix Administration including AHV
  • PowerShell administration / scripting skills
  • Rhapsody Integration Engine
  • Veeam Backup & Availability Administration
  • Ivanti Security Essentials (Patch Management)
  • Tenable I/O Configuration and understanding
  • Linux/AIX systems administration experience
  • Intersystem Cache / Ensemble administration experience
  • Knowledge of ISO27001 and 9001 Certification
  • Any vendor certifications

The Role:

The Technical Support Analyst will be provided with on the job training for all supported hardware, operating systems, databases, interfaces and applications but should have previous experience of working in an mission critical environment using Windows Server OS, Enterprise storage & Hypervisor’s, Microsoft Azure, SQL Server & Backup Solutions. Experience with Nutanix, Interface Engines or Linux/AIX would be advantageous but is not essential.

The role will include, but not be limited to the following:

  • Participate in a 24/7/365 rota to cover evenings, nights, and weekends
  • Provision of Service Desk Support to internal and external customers and systems for all hardware platforms, operating systems, database management systems managed by the team.
  • First line support and triage of customer calls out of core working hours (7pm-7am), liaison with other on-call teams as necessary to ensure issues are resolved
  • Management and monitoring of all hardware and systems
  • May be required to work at other company sites, customer sites or datacentres

Full Job description is available on request

To apply:  Please follow the online application process and upload your CV, in Word format

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship).  Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.

At Solo Search we take your data privacy seriously, by applying for this vacancy your data will be processed and likely stored on our secure internal systems. The lawful basis Solo Search use to process your data in regard to this application is legitimate interest and without further consent, your details will be stored for a maximum period of 12 months only. We will only ever use your data to assist you with your job search and this data will not be shared with any third party, including the client, without your explicit consent. Our full Data Privacy Policy can be viewed on our website.