Technical Author - Homebased

£45k to £50k - IT Software - Technical Author
Ref: 627 Date Posted: Monday 26 Apr 2021
LinkedIn ShareShare
More

Suitable for: Technical Author, Technical Writer or Documentation Specialist

Location: Homebased

Salary: £45k to £50k     

Our client is an innovative, highly successful software development company that provides solutions to the healthcare market and are seeking a talented and enthusiastic individual to join their Product team as a Technical Author.

As a Technical Author, you will be responsible for writing specialist information about our products, services and processes. Working with a wide range of stakeholders across the organisation, you will need to create and maintain internal and customer facing documentation including release notes, user guides and technical specifications. Maintaining a customer library is also a key part of this role.

Experience/Attributes:

  • Minimum of 3 years’ experience in a Technical Author, Documentation Specialist or similar role working on IT products and commercial software applications
  • Excellent English is essential
  • A clear and concise writing style, making sure it can be easily understood by the target audience
  • Excellent interpersonal skills with the ability to manage, influence, negotiate and collaborate with a variety of stakeholders at all levels in the business
  • Self-starter, highly proactive and assertive in a demanding and dynamic environment
  • A proven track record of writing documents for software applications and can research, absorb and interpret complex information
  • Ability to fulfil and deliver on projects as requested by your Manager in a timely manner
  • A flair for turning technical subjects and jargon into easily understood text
  • The ability to absorb information quickly
  • An analytical mind and an inquisitive nature
  • A curiosity about how things work
  • A well-organised approach, to juggle different projects

Desirable Skills Required:

  • Degree educated
  • Knowledge of Healthcare and/or Clinical systems

The Role:

The role as Technical Author will require a person with excellent verbal and written communication skills, an eye for detail and a thorough, methodical and proactive approach. You must be able to work as part of a team and have the ability to organise and co-ordinate areas of work for yourself and others

Experience/knowledge of the Client’s product suite is not a requirement but experience of working in a similar environment would be advantageous.

The role will involve, but not limited to, the following tasks;

  • Research, absorb and understand the client’s product portfolio
  • Produce and maintain detailed system and/or technical documents such as; System Documentation, Release Notes, Configuration Guides, User Manuals etc
  • Maintain accurate and up to date documentation, document standards and document templates
  • Work closely with the Product and Development departments to clarify technical designs, keep abreast of changes and document accordingly
  • Support the business by managing all queries regarding documentation and solutions where applicable
  • Keep relevant staff and teams informed of all current documentation activities
  • Create/input to presentations for use by other areas of the business (e.g. Sales and Marketing)
  • Administer the documentation repository and Customer Library ensuring that it is accessible to those that need it
  • Ensure all content is relevant, up to date and organised so that it is easily accessible by the relevant teams
  • Facilitate effective communication between members of the teams through various media channels e.g Confluence, OneDrive, SharePoint and instant messaging etc
  • Meeting colleagues to discuss technology and authoring requirements
  • Deciding how best to organise and present the document/other materials
  • Commissioning any photographs or illustrations required
  • Editing, proofreading and indexing

Full Job description is available on request

To apply:  Please follow the online application process and upload your CV, in Word format

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship).  Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.

At Solo Search we take your data privacy seriously, by applying for this vacancy your data will be processed and likely stored on our secure internal systems. The lawful basis Solo Search use to process your data in regard to this application is legitimate interest and without further consent, your details will be stored for a maximum period of 12 months only. We will only ever use your data to assist you with your job search and this data will not be shared with any third party, including the client, without your explicit consent. Our full Data Privacy Policy can be viewed on our website.