Support Analyst - United Kingdom - remote working

Up to £35K - DOE - IT Software - Technical Support
Ref: 912 Date Posted: Wednesday 27 Apr 2022
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Suitable for: Application Support Analyst or Technical Support Analyst or 3rd Line Support Analyst or Service Desk Analyst with SQL skills

Location: Homebased

Salary: Up to £35k

Please note that unfortunately, our client is unable to offer sponsorship

Our client is looking for an Application Support Analyst who will play an integral part of the support process for the company working and assisting members of the team and supporting the clinical software suite across all customers. The key to success in this role is having the ability to work as part of a team and independently where appropriate. Ability to prioritise work with strong troubleshooting skills are a must.

The Application Support Analyst role will provide support to the service desks within a 3rd line capability and work as part of a team that supports our clients’ clinical products.

The Application Support Analyst will be in direct contact with customers on a regular basis and will be responsible for ensuring customers issues are investigated updated and managed within SLA.

The remit of this role will include working across teams consisting of developers, product managers, technical support, and software engineers.

Essential Skills / Attributes:

  • Min 2 years’ experience as Application Support Analyst, Service Desk Analyst or Technical Support Analyst or 3rd Line Support Analyst or similar
  • Previous experience of working on a Service Desk
  • Working with remote desktop software
  • Microsoft SQL Database Administration knowledge and experience
  • Knowledge of JSON / XML payloads for APIs
  • Good understanding of Web Services and technology such as IIS
  • Technical operations and technical troubleshooting
  • Excellent ability to communicate effectively with all levels of technical, non-technical, and NHS staff
  • Ability to organise and co-ordinate areas of work for yourself and others
  • A passion for Supporting software applications and a willingness to share knowledge with others.
  • Writing technical documentation and knowledgebase articles
  • ITIL Foundation qualification or experience of working within an ITIL Service framework
  • An understanding of SLAs and their importance
  • Ability to organise and co-ordinate areas of work for yourself and others
  • Strong relationship building, influencing, and negotiating skills
  • Strong written & verbal communication and interpersonal skills
  • Excellent customer relationship skills


  • Working within a software development company
  • Advanced Microsoft SQL server including stored procedure, schemas, and functions
  • HL7 Interface messaging
  • Agile software development
  • JIRA and Confluence
  • Software testing
  • iOS
  • Cloud-based solutions such as Microsoft Azure

The Role:

Full Job description is available on request

To apply:  Please follow the online application process and upload your CV

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship).  Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.

At Solo Search we take your data privacy seriously, by applying for this vacancy your data will be processed and likely stored on our secure internal systems. The lawful basis Solo Search use to process your data in regard to this application is legitimate interest and without further consent, your details will be stored for a maximum period of 12 months only. We will only ever use your data to assist you with your job search and this data will not be shared with any third party, including the client, without your explicit consent. Our full Data Privacy Policy can be viewed on our website.