Suitable for: Service Desk Team Leader/ Service Desk Manager/ Helpdesk Team Leader or Manager
Location: Milton Keynes
Salary: £35k to £40k
Please note that unfortunately, our client is unable to offer sponsorship
Our client is a software development company that provides solutions to the healthcare IT market and are looking for an experienced customer focused Service Desk Team Leader / Service Desk Manager / Helpdesk Manager / Helpdesk Team Leader with good team leadership skills to help support the Snr Customer Service Manager in managing and developing the new team. This is a new role within an expanding team following their growth dramatically over the past 12 months.
As Service Desk Team Leader, this role will be responsible for the motivation and development of the call handling service and resolution within the Service Desk. Ensuring that all calls are responded to within the agreed timescales detailed in the customer SLA’s and that customer experience is of high quality.
This role will also need to motivate, encourage, and support the 1st and 2nd Line staff on a daily basis and help form part of a focused and customer driven Service Desk.
The role will include, but not be limited to the following:
Full Job description is available on request
To apply: Please follow the online application process and upload your CV, in Word format
Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.
Flockton House, Audby Lane, Wetherby, West Yorkshire, LS22 7FD, UK
Solo Search Limited
| Copyright © 2021