Service Desk Team Leader - South East

to £35k - Technical Support
Ref: 577 Date Posted: Monday 01 Feb 2021
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Suitable for: Technical Support Team Leader/ Service Desk Manager/ Service Desk Team Leader/ Application Support Manager/ Application Support Team Leader

Location: Maidstone

Salary: Up to £35,000    

We are recruiting a Technical Support Team Leader to lead a team consisting of 1st and 2nd line who support the configuration and use of a clinical system as well as several stand-alone products. You would be responsible for supporting the products as well and line management of the team. You would be working closely with other support leaders to ensure a set standard of processes and consistent approach of supporting the customer base is always maintained.

Experience/Attributes:

As Technical Support Team Leader you will have experience of:

  • Working as a Service Desk Manager/Team Leader
  • Working with Microsoft SQL Service including writing SQL database queries
  • Writing technical documentation and knowledge based articles
  • Technical operations and technical troubleshooting
  • Using MS Office Applications such as Word, Outlook, Excel, Project and Visio

Desirable:

As Technical Support Team Leader you will ideally have experience/ knowledge of:

  • Advanced Microsoft SQL server including stored procedure, schemas and functions working within a software development company
  • HL7 Interface messaging
  • Agile software Development
  • JIRA & Confluence
  • ITIL 3.0 Foundation

Responsibilities

As Technical Support Team Leader you will be response for:

  • Line managing the team including the completion of appraisals and personal development plans to optimise skills and knowledge.
  • Manage the support of customer issues using the company ITSM tool
  • Investigating incidents related to the products which will require the use of Microsoft SQL skills
  • Allocating the staff activities based on knowledge, skill set and staff availability.
  • Performing and overseeing deployments & upgrades when required and ensuring technical documentation is up to date.
  • Providing month end SLA reporting in addition to any other incident management related reporting.
  • Ensuring ITIL processes are followed for all incidents.

 

To apply:  Please follow the online application process and upload your CV, in Word format

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship).  Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you

At Solo Search we take your data privacy seriously, by applying for this vacancy your data will be processed and likely stored on our secure internal systems. The lawful basis Solo Search use to process your data in regard to this application is legitimate interest and without further consent, your details will be stored for a maximum period of 12 months only. We will only ever use your data to assist you with your job search and this data will not be shared with any third party, including the client, without your explicit consent. Our full Data Privacy Policy can be viewed on our website.