Service Delivery Manager - Homebased UK

£400-450 per day (outside IR35) - IT Management
Ref: 742 Date Posted: Tuesday 31 Aug 2021
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Suitable for:  Senior Service Delivery Manager or Service Manager with approx 5-10 years service delivery / service management experience

Location:  Remote / office (Leeds)

Duration:  to end March

Rate:  £400 - £450 per day outside IR35

The Service Delivery Manager is an integral role providing end to end service management across internal and external customers.   You need to be a hands-on Service Manager but will be responsible for managing a team as well as liaison with several 3rd party suppliers.

The Service Delivery Manager role is involved in incident management, chasing down 3rd parties and other support groups for answers as well as pushing suppliers on problems and getting updates. As such you need to be able to be a strong liaison point with strong follow through to resolution.

Essential skills/experience:

  • Min 5 years as Service Manager, Service Delivery Manager or similar
  • Previous experience of working across the service management lifecycle
  • Practical experience of fast paced service delivery function with multiple stakeholders and ability to own a service
  • Experience of process implementation and improvement
  • Experience of operating in uncertain environments providing leadership and guidance
  • Ability to manage stakeholders at all levels
  • ITIL experience in practice

Desirable:

  • Experience of or exposure to agile project management, agile development, digital and cloud implementation and DevOps ways of working
  • ITIL Expert Certification (version 3)
  • Experience and/or accreditation of ITIL 4 / COBIT / SFIA / Six Sigma / Lean / IT4IT
  • Experience in undertaking ITIL Maturity Assessments (or other equivalent)
  • Project management experience and certification

To apply:  Please follow the online application process and upload your CV, in Word format

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship).  Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.

At Solo Search we take your data privacy seriously, by applying for this vacancy your data will be processed and likely stored on our secure internal systems. The lawful basis Solo Search use to process your data in regard to this application is legitimate interest and without further consent, your details will be stored for a maximum period of 12 months only. We will only ever use your data to assist you with your job search and this data will not be shared with any third party, including the client, without your explicit consent. Our full Data Privacy Policy can be viewed on our website.