Product Specialist / SME – EPR / PAS systems - Warrington

Up to £45k - Healthcare - Consultancy
Ref: 767 Date Posted: Friday 08 Oct 2021
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Suitable for: Product Subject Matter Expert or EPR Implementation Specialist or Systems Manager or Deployment Lead

Location: Warrington

Salary: Up to £45k

Please note that unfortunately, our client is unable to offer sponsorship

Our client is a successful software provider within the healthcare sector.  They have an immediate requirement for a Product Specialist / SME / Subject Matter Expert to join the PAS development teams to drive delivery of several of their PAS modules. Your key areas of focus will be quality assurance of PAS functionality, hence extensive skills and experience in these areas are a must for the successful candidate.

Experience/Attributes/Skills Required:

  • Min 5 years’ experience working as Product Specialist / SME / Subject Matter Expert or similar
  • 5 years + experience of working in an acute hospital environment with EPR responsibilities e.g. System Manager, Deployment Lead, Process Change, etc
  • Operational “client side” experience in multiple functions supported by EPR
  • An interest in and a desire to work with IT systems
  • Issue analysis and problem resolution including creation and documentation of workarounds
  • Supervision, training and coaching of less experienced staff


As Product Specialist / SME / Subject Matter Expert, the following skills are desirable:

  • Experience of working with design, development and testing methodologies e.g. Agile, V Model
  • Experience with other advanced Patient Management Systems
  • Have experience of the following

o Documentation of user guides/ training guides

o Conducting testing and taking responsibility for approving modules fit for release

  •                  o Provision of Training
  •                  o Provision of demonstrations / workshops to both internal and external audiences
  • Analysis and documentation of user requirements in order to drive the development and deployment of new functional components for an existing module or the creation of new functions
  • Review and amendment of bid responses or customer requirements documentation
  • Identifying functional gaps and assessing relative priorities
  • Supervision of less experienced staff on deployment, design or testing projects
  • ISTQB or ISEB Foundation in Software Testing

The Role:

Their Agile methodology is based on the Scaled Agile Framework (SAFe), which means you will be part of an Agile Team, working directly with development and QA staff, whilst collaborating with Product Owners and Product Managers from a planning and vision perspective. The Product Specialist /SME will contribute the NHS expertise and Business Analysis skills to the team.

The Product e role will include, but not be limited to the following:

  • Work closely with and provide support to the development teams to facilitate a smooth continual development of PAS products
  • Contribute to design of modules within the PAS domain
  • Early identification and mitigation of clinical safety risks
  • Provide onsite SME expertise when required to client /project teams
  • Undertake product solution demonstrations for the client clearly presenting the benefits of the solution
  • Product Testing both within the Agile Team and in Integration Testing
  • 4th line Customer Support
  • Provide expert support and guidance to Release Management, Sales and Deployment Teams
  • Contribute to preparation of user documentation and training materials

Full Job description is available on request

To apply:  Please follow the online application process and upload your CV, in Word format

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship).  Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.

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