Online Customer Service Advisor - Leeds

£16k - £20k - Retail - Administration
Ref: 475 Date Posted: Tuesday 10 Dec 2019
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Suitable for: Online Customer Support Agent / Online Customer Support Advisor with experience of online order fulfilment
Location:  Leeds, West Yorkshire (close to train station)Salary:  £16k - £20k + bens
This is a unique opportunity for an Online Customer Service Advisor / Customer Support Agent to make a real difference to a fast-growing B2C online retailer in Leeds. The company is looking for someone with previous experience in an online customer support or customer service position and who is self-motivated, highly organised, proactive and has passion for first class customer service.
Experience/criteria required
  • Previous experience of providing excellent customer service / customer support in an online environment (ideally e-commerce online retail)
  • Experience of complaint and escalation management
  • Experience of managing customer orders and accounts through a proprietary CRM
  • Previous experience of working to a variety of KPIs and targets
  • Experience of online order fulfilment through multiple E-Commerce channels (Amazon, eBay etc)
  • Time management – the ability to prioritise across multiple workflows to ensure SLAs are met
  • Experience of working with various software/systems i.e. helpdesk and payments software / systems. 
  • Must be proficient in Word, Excel and Outlook
Desirable skills:
  • Experience of ZenDesk (or similar helpdesk ticketing software), Magento (or similar e-commerce content management system), and Kount (or similar fraud detection software)
  • Experience of PayPal, Amex, Amazon and World Pay (or similar) resolution centres
  • Experience of working with colleagues located overseas or remotely
  • Interest in fitness, sports, nutrition
The Role
The Online Customer Service Advisor / Customer Support Agent will be tasked with managing the online ordering process ensuring that all orders are shipped, all customers are contacted, all complaints and escalations are handled appropriately, and all ordering systems are updated correctly, all within agreed SLAS.
 
To apply: please follow the online application process and upload your CV in word or send your cv to cv@solosearch.co.uk
Book a telephone call to discuss: if you would like to speak to a recruitment consultant to discuss this position at a time to suit you, please click on the Book now tab on the vacancies front page
Please note:  you must be eligible to work in the UK for your application to be considered
 
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