Installation Support Specialist - Warrington

To £25,000 - Technical Support
Ref: 863 Date Posted: Tuesday 03 May 2022
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Position:              Installations Specialist

Suitable for:       Installation Support Specialist or Software Installation Support ideally with experience of EPR, PAS or similar healthcare software products

Location:              Warrington

Salary:                  Up to £25,000 p.a.

Please note that unfortunately, our client is unable to offer sponsorship

We are currently recruiting for an Installations Support Specialist for our client who are a leading software and services provider to the health and social care industry. The Installations Support Specialist will work within the Installations Team to deliver requirements as part of upgrade processes, through robust software installation management and to respond to issues logged through the Service Desk that are deemed to be installation / core product configuration related.

Essential skills/attributes:

  • Minimum of 3+ years’ experience as Installation Support Specialist or Software Installation Support or similar
  • Creative problem solving skills
  • Ability to prioritise and execute tasks
  • Able to work as part of a team or on own initiative
  • Experience working in a support environment
  • Technical ability within IT environments (MS Windows etc.)
  • Ability to multi-task
  • Ability to collaborate with staff at all levels
  • Good documentation skills
  • Strong written and verbal communication skills, excellent telephone manner
  • Good working knowledge of MS Office Applications (i.e. Outlook, Word and Excel)
  • Excellent relationship building and interpersonal skills
  • Ability to work under pressure

Advantageous:

  • Good understanding of EPR, PAS or similar healthcare software products
  • ITIL Foundation Qualification
  • Experienced and knowledgeable in healthcare IM&T
  • Microsoft SQL knowledge

The Role:

The Installations Support Specialist will support 1st and 2nd line support queries that fall in the area of installation/software upgrade, responding to customer queries working within SLA. Responsibility for assisting the Incident Team with call Triage & Routing to internal teams and 3rd parties. Additionally, the role includes;

  • Installation and configuration of new software releases in Test, UAT and Live areas
  • Troubleshooting issues with upgrades and recording of outcomes in CMDB
  • Following processes and procedures in line with ITIL best practice and any ITSM / issue reporting tools.
  • Taking advantage of Knowledge Transfer opportunities to maintain and enhance product and installation/upgrade awareness
  • Timely updates to internal teams and the customer via the issue management tool.
  • Provision of Out of Hours/On Call Service as required by the Business
  • Proactively contributing to the Knowledge Base (KEL)
  • Identify need for CRFs (Change Request Forms), escalate to Team Lead for completion and Installation of hotfixes to customers providing assistance with testing and implementation
  • Providing on-site support and delivery for new software, upgrades or go lives as required, such as MSI creation, publishing – upgrading client and server environments etc.

Full Job description is available on request

To apply:  Please follow the online application process and upload your CV, in Word format

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship).  Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.

At Solo Search we take your data privacy seriously, by applying for this vacancy your data will be processed and likely stored on our secure internal systems. The lawful basis Solo Search use to process your data in regard to this application is legitimate interest and without further consent, your details will be stored for a maximum period of 12 months only. We will only ever use your data to assist you with your job search and this data will not be shared with any third party, including the client, without your explicit consent. Our full Data Privacy Policy can be viewed on our website.